Privacy Policy for Kip (Keep It Peaceful Ltd)

Last Updated: 17/12/2024

INTRODUCTION

At kip, we are committed to helping you achieve restful sleep through a holistic approach that combines cutting-edge digital tools, personalised guidance, and high-quality sleep-related products. We understand that sleep is a deeply personal and essential part of your well-being. In doing so, we prioritize protecting your personal information and maintaining the security and confidentiality of your data.

This Privacy Policy explains how kip ("we," "us," "our") collects, uses, discloses, and protects your information when you use our services, including our website, mobile application, digital content, physical products, and community features (collectively, the “Services”).

kip is operated by keep it peaceful ltd, a company registered in the United Kingdom with the Company Registration Number 15819791 and VAT Registration Number 480597654. These Terms apply to all users of our services, including visitors to our website, subscribers to our app, and customers of our products. They outline your rights, obligations, and the rules governing your use of our services.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Consent

By accessing or using any of our Services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not access or use our Services. Your continued use of our Services signifies your understanding and acceptance of how we handle your information.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us using the contact information below:

Email: hello@kipsleep.com

We are committed to resolving your inquiries promptly and transparently. Your feedback and trust are important to us, and we are here to support you at every step of your sleep journey.

INFORMATION WE COLLECT some text
1. In the course of providing our Services, kip("we," "us," "our") collects various types of information from users ("you," "your"). This information is essential for delivering a personalised, effective, and secure experience. We collect information through direct user input, automatic data collection, and third-party integrations. The categories of data we collect are outlined below.
2. Personal Information refers to any data that can identify you as an individual. This information is necessary for account creation, service delivery, customer support, and transactional purposes. The types of Personal Information we collect include:some text
  1. Account Data:some text
    1. Name: Your full name as provided during account registration.
    2. Email Address: Used for account verification, communication, and login purposes.
    3. Password: A unique password chosen by you for securing your account.
    4. Registration Details: Additional details provided during sign-up, such as username or profile picture (if applicable).
  2. Payment Data:some text
    1. Billing Address: Address details necessary for processing transactions and sending invoices.
    2. Payment Method: Information related to your chosen payment method (e.g., credit/debit card details, payment service account).
    3. Transaction Details: Records of purchases, subscriptions, and related financial transactions, including dates and amounts.
  3. Contact Information:some text
    1. Phone Number: Used for support purposes or, where applicable, to provide service updates.
    2. Shipping Address: Necessary for delivering physical products.
    3. Communication Preferences: Your choices regarding receiving newsletters, updates, and marketing materials.
3. Sleep and Wellness Data: To provide personalised sleep and wellness solutions, we collect the following health-related and behavioral data through our Services:some text
  1. Sleep Patterns:some text
    1. Sleep Tracking Data: Information related to sleep duration, wake-up times, and sleep quality recorded by the app.
    2. Guided Exercise Data: Data regarding your participation in breathwork, stretches, or guided relaxation exercises.
    3. Progress Reports: Summaries and insights derived from tracked sleep data, including recommendations and historical trends.
  2. Health-Related Data:some text
    1. Sleep Routines: Details about your sleep habits, bedtime routines, and factors impacting sleep quality.
    2. CBTi Data: Information shared during Cognitive Behavioral Therapy for Insomnia (CBTi) sessions, including responses to questionnaires, insights from coaching, and progress updates.
    3. User-Provided Wellness Information: Data you voluntarily provide related to mental health, stress levels, and wellness goals.
    4. Important Note: Health-related data is considered sensitive under applicable laws (e.g., GDPR). We handle this data with the utmost care and process it only with your explicit consent.
4. Technical Information. To enhance the performance, security, and functionality of our Services, we automatically collect certain technical data when you access or interact with our platform. This includes:some text
  1. Device Data:some text
    1. Device Type: Information about the type of device (e.g., smartphone, tablet, computer) used to access our Services.
    2. Operating System: Details about the operating system (e.g., iOS, Android, Windows) and its version.
    3. IP Address: The Internet Protocol (IP) address associated with your device for geolocation and security purposes.
    4. Browser Type: The browser used to access our website or app (e.g., Chrome, Safari, Firefox).
  2. Usage Data:some text
    1. Interactions: Records of how you interact with various features (e.g., buttons clicked, pages viewed, services used).
    2. Features Accessed: Data on which specific services, tools, or content you engage with.
    3. Session Duration: Length of time spent using our Services, including login and logout times.
    4. App Performance Data: Information about crashes, bugs, and error reports for diagnostic purposes.
5. Community and Content Data. We provide community engagement features to foster a supportive environment for users. If you participate in these features, we collect:some text
  1. User Contributions:some text
    1. Comments and Feedback: Content you post in community forums, discussion threads, or feedback sections.
    2. Reviews and Testimonials: Public reviews or testimonials about our Services or products.
    3. Shared Experiences: Content you share regarding your sleep journey, including success stories, tips, and advice.
    4. Important Note: Content shared in public forums may be visible to other users. Please refrain from posting sensitive or personally identifiable information in public areas.
6. Automatically Collected Data. We use cookies and similar tracking technologies to enhance user experience, gather analytics, and improve our Services. This includes:some text
  1. What are Cookies? Cookies are small text files stored on your device that collect data about your browsing activities.some text
    1. Types of Cookies:some text
      1. Essential Cookies: Necessary for the basic functionality of our Services (e.g., login authentication).
      2. Performance Cookies: Track how you use our Services to improve performance and user experience.
      3. Functional Cookies: Remember your preferences and settings.
      4. Marketing Cookies: Used to deliver personalised advertisements.
    2. Tracking Technologies:some text
      1. Web Beacons (Pixels): Small graphic images that monitor user behavior (e.g., email opens, website visits).
      2. Analytics Scripts: Code that collects data for analytics purposes (e.g., Google Analytics).
      3. Your Control: You can manage your cookie preferences through your browser settings. Disabling cookies may impact the functionality of some features.
7. HOW WE COLLECT INFORMATIONsome text
  1. We collect the above information through the following methods:some text
    1. Direct Input: When you create an account, complete forms, make purchases, or interact with our Services.
    2. Automated Collection: Through cookies, tracking technologies, and app usage analytics.
    3. Third-Party Sources: From payment processors, service providers, and social media platforms (with your consent).
8. WHY WE COLLECT THIS INFORMATIONsome text
  1. We collect this data to:some text
    1. Deliver and personalize our Services.
    2. Process payments and fulfill orders.
    3. Provide customer support.
    4. Analyze and improve platform performance.
    5. Enhance security and prevent fraud.
    6. Comply with legal obligations.
HOW WE USE YOUR INFORMATIONsome text
1. We use the information collected for the following purposes:some text
  1. To Provide and Improve Services:some text
    1. Personalize your experience and provide tailored sleep recommendations.
    2. Improve our app’s functionality, features, and content.
  2. To Process Payments and Fulfill Orders: Facilitate transactions and deliver physical products.
  3. To Provide Support: Address your inquiries, requests, and issues through customer support.
  4. For Communication:some text
    1. Send updates, newsletters, and service-related notifications.
    2. Obtain your feedback and inform you of new features.
  5. For Research and Development: Analyze trends to enhance our Services, products, and user experience.
  6. For Community Engagement: Facilitate discussions, interactions, and support within the community features of our platform.
  7. For Legal Compliance: Meet legal, regulatory, and security obligations.
DISCLOSURE OF INFORMATION.some text
1. At kip, we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, in order to deliver our Services efficiently, comply with legal obligations, and support our business operations, there are specific circumstances in which we may share your information. These disclosures are outlined below.
2. With Service Providers. some text
  1. We may share your personal information with trusted third-party service providers who assist us in delivering, improving, and maintaining our Services. These providers act on our behalf and are contractually obligated to protect your data and use it only for the purposes specified by kip. Categories of service providers include:some text
    1. Payment Processors:some text
      1. To facilitate secure transactions and process payments for subscriptions and product purchases.
      2. These processors may collect and store payment information, such as credit card details, but they are prohibited from using your data for any other purposes.
    2. Cloud Storage and Hosting Providers:some text
      1. To securely store and manage data related to our app, website, and services.
      2. This allows us to ensure scalability, reliability, and accessibility of our platform.
    3. Customer Support Services:some text
      1. To help manage inquiries, resolve technical issues, and provide effective customer support.
      2. These partners may access your account details, contact information, and communication history.
    4. Shipping and Logistics Partners:some text
      1. To fulfill orders and deliver physical products to your specified address.
      2. These partners receive your name, shipping address, and contact details necessary for delivery.
    5. Analytics and Performance Tools:some text
      1. To analyze usage patterns, monitor app performance, and improve user experience.
      2. These tools collect aggregated and anonymised data related to interactions and platform performance.
    6. Email and Communication Services:some text
      1. To send service-related notifications, newsletters, and promotional messages.
      2. These services use your contact details and communication preferences to ensure accurate and timely delivery.
    7. Data Protection Measures. All service providers are carefully vetted and bound by data protection agreements. They are required to implement security measures and comply with applicable privacy laws.
3. For Legal Requirements. We may disclose your personal information if we believe such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users. Specific scenarios include:some text
  1. Compliance with Laws and Regulations:some text
    1. When required by applicable laws, regulations, or legal processes (e.g., subpoenas, court orders, or government requests).
    2. This includes disclosures to regulatory bodies, law enforcement, or other governmental authorities.
  2. Protection of Rights and Safety:some text
    1. To protect the rights, property, and safety of kip, our users, employees, or others.
    2. This may involve investigations of potential violations of our Terms and Conditions, fraud prevention, or addressing security threats.
  3. Preventing Harm or Illegal Activity:some text
    1. To detect, prevent, or address unauthorised activities, misuse of services, or violations of legal obligations.
    2. This includes sharing information to prevent financial fraud, cyberattacks, or other criminal activities.
  4. Notification: Where legally permissible, we will notify you of any requests for your personal information from law enforcement or regulatory authorities unless such notification is prohibited or would compromise the investigation.
4. Business Transfers. In the event of a business transaction or change in ownership, your personal information may be shared or transferred. This ensures continuity of service and compliance with data protection obligations. Such transactions may include:some text
  1. Mergers or Acquisitions:some text
    1. If kip merges with or is acquired by another company, your personal information may be transferred to the new entity.
    2. the new entity will continue to handle your data in accordance with this Privacy Policy or provide notice of any changes.
  2. Sale of Assets:some text
    1. If we sell or transfer a portion of our business assets (e.g., during restructuring or liquidation), your personal data may be part of the transferred assets.
    2. The receiving party will be required to honor the commitments outlined in this Privacy Policy.
  3. Corporate Restructuring:some text
    1. During internal restructuring or reorganization of our business operations, your data may be transferred between kip entities or affiliates.
  4. Your Privacy Rights: In the event of a transfer, we will notify you via email or a prominent notice on our platform. You will have the option to opt out or request deletion of your data where applicable.
5. With Your Consent. We may share your personal information with third parties when you provide explicit and informed consent. This includes:some text
  1. Sharing with Third Parties for Specific Purposes:some text
    1. When you authorize us to share your data with partners, such as sleep coaches, wellness professionals, or third-party integrations (e.g., health apps).
    2. Your consent will be obtained through clear, affirmative actions, such as ticking a checkbox or clicking "Agree."
  2. Public Forums and Community Features:some text
    1. When you voluntarily post or share content in community forums, discussion threads, or public features of our platform.
    2. Please be aware that any information shared in public areas is accessible to other users and may be visible outside of kip’s platform.
  3. Testimonials and User Stories:some text
    1. If you provide testimonials, reviews, or success stories, we will seek your consent before displaying your content on our platform or in promotional materials.
  4. Withdrawal of Consent: You have the right to withdraw your consent at any time. If you change your mind, you can contact us at [Insert Email ID] to update your preferences or request data deletion.
DATA SECURITYsome text
1. We implement reasonable security measures to protect your personal data, including:some text
  1. Encryption: Secure data transmission and storage.
  2. Access Controls: Limited access to personal data by authorised personnel only.
  3. Regular Monitoring: Security protocols to prevent data breaches.
2. While we strive to protect your information, no security measure is 100% foolproof. You are responsible for safeguarding your account credentials.
YOUR RIGHTS AND CHOICESsome text
1. Depending on your jurisdiction, you may have the following rights regarding your personal data:some text
  1. Access and Correction:Request access to your personal data or correction of inaccurate information.
  2. Data Deletion: Request deletion of your personal data, subject to legal obligations.
  3. Restrict Processing: Limit how we use your personal information in certain situations.
  4. Object to Processing: Object to the use of your data for certain purposes like marketing.
  5. Withdraw Consent:Withdraw consent for data processing where consent was previously provided.
2. To exercise these rights, contact us at hello@kipsleep.com.We will respond to your request in accordance with applicable law.
COOKIES AND TRACKING TECHNOLOGIESsome text
1. We use cookies and similar technologies for functionality, analytics, and improving your experience. You can:some text
  1. Manage cookies through your browser settings.
  2. Opt-out of certain tracking technologies.
2. For more details, refer to our Cookies Policy .
CHILDREN'S PRIVACsome text
1. Our Services are not intended for individuals under 18 without parental consent. If we learn that we have collected data from minors without appropriate consent, we will take steps to delete that information.
THIRD-PARTY LINKS AND SERVICESsome text
1. Our platform may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before interacting with their services.
DATA RETENTIONsome text
1. We retain your personal data for as long as necessary to:some text
  1. Provide our Services.
  2. Comply with legal obligations.
  3. Resolve disputes and enforce our agreements.
2. When your data is no longer needed, we securely delete or anonymize it.
INTERNATIONAL DATA TRANSFERSsome text
1. If you are located outside England and Wales, your data may be transferred to and processed in jurisdictions with different data protection laws. By using our Services, you consent to these transfers.
CHANGES TO THIS PRIVACY POLICYsome text
1. We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Please review it periodically. Continued use of our Services after updates signifies your acceptance of the changes.
CONTACT US

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email:hello@kipsleep.com

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